Frequently Asked Questions

There are many questions that women and children have when they find themselves in a situation of domestic violence and when turning to the Refuge for support. We have listed questions frequently asked about issues surrounding resettlement.

If you do not see the answer to your concerns or queries on this page, please call a member of the support team on 01642 225969 or email enquiries@middlebroughrefuge.org.uk

Q1. I HAVE NO FURNITURE TO MOVE INTO A NEW HOME WITH; WHAT CAN I DO?

Once you have been offered a tenancy our resettlement worker can help you with all the practical help you may need. In many cases we can help you apply for a Community Care Grant to provide some money for you to buy the essentials you need to start in a new home.

Q2. HOW LONG CAN I GET HELP FROM THE RESETTLEMENT WORKER?

We can provide support for up to a six month period after you have left Refuge.

Q3. I AM WORRIED ABOUT SETTLING INTO A NEW AREA; I DON’T EVEN KNOW WHICH SCHOOLS THERE ARE?

Try not to worry we will make sure we do everything we can to help you find out what is available in the area you have moved to, we have information resources you can use. We can help you get a new school sorted, or a new GP. We can go with you to appointments and help you explore the area. We also have up to date information on all sorts of groups, events and activities in your area and can go along with you if you want to join in.

Q4. WHAT ABOUT HOUSING BENEFIT AND CLAIMING BENEFITS FROM MY
NEW HOME; HOW WILL I MANAGE?

We will help you claim any benefits you are entitled to and get your money sorted as soon as possible. We can also help you with a budgeting plan.

Q5. I’M NOT SURE I’LL FEEL SAFE WHEN I MOVE IN A NEW HOUSE?

We can help support and advise you on aspects of home security. You can get a warden linked alarm fitted in your home at a small cost, and we can help check out if you are able to get additional home security devices free of charge. If you want to pursue any legal measures to keep you safe from your ex-partner we can organise a appointment with a female solicitor for you to find out what your options are.

Q6. WILL I BE ABLE TO BE INVOLVED IN ANY SUPPORT GROUPS AFTER I HAVE LEFT THE REFUGE?

Yes, we are always developing our group work sessions for ex-residents and we have the use of our on-site learning centre (the oyster room). You need to let the resettlement worker know what you are interested in — it could be anything from computer skills to crafts to women’s studies or something we hadn’t thought of, as Karen a refuge resident said “come to the Oyster Room it gets you out of your shell and you may find pearls of wisdom!”

Women's Support Services  :  Accommodation  :  Learning Centre  :  Children's Services
Resettlement Service  :  Telephone  Helpline